What is the latest warning or news from the exam taking software vendor (TurnItIn Examsoft)?

As you may have learned, Apple recently announced its newest device, the MacBook Neo, which uses the new A18 chipset and macOS Tahoe (26).  

Examplify works with most modern computers, both Mac and Windows operating systems. To keep Examplify current in the rapidly evolving market, when new technology is introduced, Examplify works hard to timely implement updates that accommodate changes in technologies. 

We have partnered with Apple to start testing Examplify’s compatibility with MacBook Neo, but have not finished certification yet.  We expect this additional regression and performance testing to be completed in several weeks.

To maintain the efficacy of the product, we recommend that exam-takers not use the MacBook Neo with Examplify until we have completed testing and certify support.  

As soon as we certify Examplify for the MacBook Neo you will receive a communication from us with an update to our Minimum System Requirements. 

Action required

• Advise exam-takers not to use the MacBook Neo for testing until Examplify is certified for MacBook Neo.

• Share this update with relevant stakeholders.

Please reach out to your Customer Success Manager with any questions.

A new version for Examplify for Windows and macOS.

This will be an optional update for your exam-takers. For lab updates, or for information about early access, please continue reading.

The version of software you are currently on is no longer supported and will require you to be updated to Examplify version 3.10.0. This update will take place on March 31, 2026.  No extensions beyond March 31, 2026 will be permitted to ensure you have the most up to date security enhancements and processor capabilities. If you would like to update your version earlier, please work with your Customer Success Manager (CSM) to choose an alternate date.  

Examplify for Desktop version 3.10.0 includes several important updates, including support for Windows ARM devices, user experience improvements, routine bug fixes and security updates critical for safeguarding exam integrity. 

Given the growing popularity of ARM-based devices, we are excited that Examplify now supports them for Windows 3.10.0 and above. Users must have Windows 24H2 or greater to use an ARM-based processor. In-app messaging and published Minimum System Requirements have been updated to reflect this change. 

We have also included additional encryption of log information stored on exam-taker devices to prevent reverse-engineering. (See these Legacy and Enterprise support articles for how administrators can review logs.) 

In addition to bug fixes, version 3.10 includes several user experience enhancements designed to improve clarity and reduce support inquiries:

• Essay Character Count Alerts: Students will now receive notifications at 80%, 90%, and 100% of the character limit when typing essay responses, helping them stay within guidelines without guesswork or monitoring the character count badge at the bottom of the essay editor.

• Improved Upload Guidance: The “Unable to Upload Exam” message has been redesigned to provide clearer next steps and reassurance that exam files remain secure.

• Enhanced Dashboard Navigation: The “Refresh Exam List” link has been added to the top of the Dashboard for easier access ahead of upcoming interface improvements. The lower button for “Refresh Exam List” remains for the time.

• Clearer Password Guidance: A new reminder above the password entry field clarifies that the exam password is provided by the institution, helping reduce confusion during login.

There are additional improvements to the user interface in versions prior you can find on our support site.

If you would like to upgrade your institution before March 31, 2026, please contact your CSM to have your institution updated with your preferred earlier date. 

You and your students may download the software ahead of time on our website.  

Actions Required:

• If you would like to update your Examplify version before March 31, 2026, please contact your CSM with your preferred earlier date. 

• If you administer exams using lab devices, please review how updates impact lab devices. Please reach out to Support if ISS or Config Files are needed to update your lab devices.

  • As part of a new process, we have released lab installer files to allow you to update your lab machines ahead of your students. If your institution would like a copy of these lab files earlier than the above stated release date for your institution, navigate to the Installers page and download version 3.10.0.

• As a best practice, instruct exam-takers to verify that their device meets MSRs and to complete a mock exam before taking any assessments.

• Share this information with all relevant parties, including members of your team and your exam-takers.

Please reach out to your Customer Success Manager with any questions.

Examsoft has issued the latest update to Examplify, version 3.10, to address issues related to ARM-based computers. If you are currently on version 3.8 or 3.9 and do not currently have any issues, then continuing using your current version. Consult with the Exam Team if you feel your ARM-based computer can benefit from the latest version of Examplify. Windows 10 OS and ARM-based computers are still not supported by the latest version of Examplify.

Effective 12/17/2025, we will update our Minimum System Requirements (MSRs) to retire support for an older version of Examplify as well, moving our supported versions to: 3.10.0, 3.9.0, and 3.8.0 for the Desktop and 5.4.1 for the iPad.

Examplify for Desktop version 3.10 includes several important updates, including support for Windows ARM devices, user experience improvements, routine bug fixes and security updates. 

ARM-based devices are now supported on Examplify for Windows 3.10 and above. Users must have Windows 24H2 or greater to use an ARM-based processor. ARM-based devices are not supported for Windows versions prior to 24H2, including Windows 10. In-app messaging and published Minimum System Requirements have been updated to reflect this change. We recognize that ARM-based devices are growing more common, and are excited to deliver this milestone to better support our users. 

In addition to the new feature, version 3.10 includes several user experience enhancements designed to improve clarity and reduce support inquiries:

• Essay Character Count Alerts: Students will now receive notifications at 80%, 90%, and 100% of the character limit when typing essay responses, helping them stay within guidelines without guesswork or monitoring the character count badge at the bottom of the essay editor.

• Improved Upload Guidance: The “Unable to Upload Exam” message has been redesigned to provide clearer next steps and reassurance that exam files remain secure.

• Enhanced Dashboard Navigation: The “Refresh Exam List” link has been added to the top of the Dashboard for easier access ahead of upcoming interface improvements. The lower button for “Refresh Exam List” remains for the time.

• Clearer Password Guidance: A new reminder above the password entry field clarifies that the exam password is provided by the institution, helping reduce confusion during login.

This update also includes bug fixes, as well as security updates to enhance our ability to safeguard exam integrity. One of these security updates will encrypt the Examplify logs on the students device, making them unreadable to the student. You may still review these logs in the portal using this support article.